In this section you will find the most frequently asked questions by our customers, answered, with the aim of facilitating the experience on our website.
What payment methods do you accept?
We accept payment by card, PayPal and cash on delivery (available only in mainland Spain).
As a general rule, orders are shipped within 48 hours of payment confirmation.
Which company do I ship orders with?
We work with Correos and GLS. All shipments include tracking number.
Yes. Once the order leaves our warehouse, you will have a link in your user profile, from the orders section, to be able to track the shipment in real time.
How do you protect the products during shipping?
We use optimized boxes to protect the products during transport. Although we cannot guarantee damage due to external causes, we prepare each shipment with the utmost care, especially on fragile items.
Yes, we offer a 30-day money-back guarantee so you can buy with confidence.
Do I have to pay additional customs or taxes?
In some countries, VAT is not applied to the purchase, but there may be customs charges or taxes at destination. These costs are the responsibility of the customer.